ephyrixon

Introduction and Scope

ephyrixon operates in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This privacy policy describes how we handle personal information for our business finance education services.

When you use our website, enrol in courses, or contact us, you're trusting us with information about yourself. We take that seriously. This document walks you through what we collect, why we need it, and what we do with it.

Important: By accessing our services at ephyrixon.com, you acknowledge that you've read and understood this privacy policy. If you disagree with any part of it, please don't use our services.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why it matters.

Personal Details

Name, email address, phone number, and postal address when you register or contact us. We need this to communicate with you and process enrolments.

Course Information

Educational background, course preferences, learning progress, and assessment results. This helps us tailor your learning experience.

Payment Data

Billing address and transaction details. Note that credit card information is processed by our payment provider—we don't store full card details.

Technical Information

IP address, browser type, device information, and how you navigate our site. This helps us improve your experience and fix technical issues.

Communication Records

Emails, chat messages, and phone conversations with our support team. We keep these to resolve your queries and improve our service.

Business Context

Industry, business size, and professional goals when relevant. This helps us understand your educational needs better.

How We Collect Information

Most information comes directly from you—when you fill out forms, send us emails, or interact with our learning platform. We also collect some data automatically through cookies and similar technologies when you browse our site.

Occasionally, we receive information from third parties like payment processors or referral partners, but only with proper consent and in accordance with Australian privacy laws.

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing you with quality education services.

Service Delivery: Processing enrolments, providing access to course materials, tracking your progress, and issuing certificates.
Communication: Sending course updates, responding to your questions, and providing administrative notices about your enrolment.
Improvement: Analysing how students use our platform to enhance content, fix problems, and develop new courses.
Support: Helping you with technical issues, course questions, or account problems.
Legal Compliance: Meeting our obligations under Australian education regulations and maintaining proper records.
Security: Protecting against fraud, unauthorised access, and other security threats to our systems and your data.

Marketing Communications

We'll occasionally send you information about new courses or features that might interest you based on your previous interactions with us. You can opt out of marketing emails at any time—there's an unsubscribe link in every message. We'll still send you essential administrative emails about your active enrolments, though.

Data Sharing and Disclosure

We don't sell your personal information. That's not our business model, and it never will be. However, we do share information with certain third parties who help us operate our services.

Service Providers

We work with companies that provide hosting, payment processing, email delivery, analytics, and customer support tools. These providers only access the information they need to do their job, and they're contractually required to protect it.

Business Transfers

If ephyrixon is acquired by or merges with another company, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Legal Requirements

Sometimes we're required to disclose information by law—such as in response to a court order, subpoena, or request from law enforcement. We'll only share what's legally required and will notify you when possible.

Cross-Border Transfers: Some of our service providers are located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place as required by Australian privacy law.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do.

You Have the Right To:

Access Your Information: Request a copy of the personal data we hold about you. We'll provide this within 30 days.
Correct Inaccuracies: Update or correct any information that's wrong or out of date.
Request Deletion: Ask us to delete your information, subject to legal retention requirements.
Object to Processing: Tell us to stop using your information for certain purposes, like marketing.
Data Portability: Get your information in a structured, commonly used format to transfer to another provider.
Withdraw Consent: Remove consent you've previously given, though this won't affect processing that already occurred.
Lodge a Complaint: File a complaint with the Office of the Australian Information Commissioner if you're unhappy with how we've handled your data.

How to Exercise Your Rights

Contact us at contact@ephyrixon.com with your request. We'll need to verify your identity before processing it—usually by confirming details associated with your account. Most requests are handled within 30 days, though complex ones might take a bit longer.

Data Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes encryption, secure servers, access controls, and regular security assessments.

Our systems use industry-standard SSL/TLS encryption for data transmission. Stored data is protected with encryption and access restrictions—only employees who need access to perform their job can view your information.

That said, no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. You play a role too—keep your login credentials confidential and log out when using shared devices.

Data Breach Response

If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law. We'll also take immediate steps to contain the breach and prevent further unauthorised access.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Here's what that looks like in practice.

Active Enrolments

While you're enrolled in courses, we retain all relevant information to deliver services and support your learning.

Course Completion

After you complete a course, we keep your records for seven years as required by Australian education standards and to provide certificates or transcripts upon request.

Marketing Data

If you've opted into marketing communications but haven't engaged with us for three years, we'll delete your marketing data unless you're an active student.

Financial Records

Transaction records are kept for seven years to comply with Australian taxation law and accounting standards.

Technical Logs

Server logs and analytics data are typically deleted after 90 days unless needed for security investigations or legal compliance.

When we no longer need your information, we securely delete or anonymise it. Anonymised data—which can't be linked back to you—may be retained indefinitely for research and improving our services.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small text files help us remember your preferences, understand how you use our site, and improve your experience.

Types of Cookies We Use

Essential Cookies: Required for the site to function properly. These remember your login status and course progress.
Performance Cookies: Help us understand which pages are popular and how people navigate our site.
Functionality Cookies: Remember your preferences like language settings or whether you've dismissed certain notices.
Analytics Cookies: Collect aggregated data about site usage to help us improve content and features.

You can control cookies through your browser settings. Blocking all cookies might affect how our site works, though. Most browsers allow you to block third-party cookies while keeping first-party ones, which is often a good middle ground.

Children's Privacy

Our services are designed for adult learners. We don't knowingly collect information from individuals under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly unless we have proper parental consent.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised the policy. We encourage you to review it periodically, especially before providing us with new information.

Continuing to use our services after changes take effect means you accept the updated policy.

Privacy Policy